Elmatec attaches the utmost importance and care to the protection of privacy and personal data, as well as to compliance with applicable legal provisions.
This Privacy Policy (hereinafter « Policy ») aims to provide individuals with simple, clear, and comprehensive information about the processing of your personal data by Elmatec as data controller.
This policy covers the processing carried out as part of:
For all of these processing operations, Elmatec is the entity that determines the means and purposes and thus acts as the data controller within the meaning of the applicable regulations regarding personal data, in particular EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
Elmatec ensures that fundamental data protection principles are respected for every visitor. This section provides information on the general principles applicable to all data processing covered by this policy:
The contact form on the website limits the collection of personal data to what is strictly necessary and indicates the purposes for collecting this data, as well as the recipients of the data.
The data required to process your request is indicated by an asterisk on the contact form.
If you do not complete these mandatory fields, Elmatec will not be able to respond to your requests and/or provide you with the requested services. The other information is optional and allows us to better manage your request and improve our communications and services to you.
We never share your Personal Data with other companies for commercial prospecting purposes.
Each section dedicated to a Processing Process details the internal recipients who may access and process the Data concerned. The data may be transmitted to technical service providers chosen for their expertise and reliability who act on our behalf and according to our instructions (IT subcontractors, server hosts, etc.).
We only authorize these service providers to use your personal data to the extent necessary to provide services on our behalf or to comply with legal requirements, and we strive to ensure that your personal data is protected at all times.
Elmatec may also disclose your data to third parties when such disclosure is required by law, a regulatory provision, or a court order, or if such disclosure is necessary to protect and defend our rights.
All of these Third Parties may be located in countries that are or are not part of the European Union (« EU »), including countries that do not offer the same level of data protection as your country of residence. In such cases, and to the extent required by applicable law, we will:
Either obtain your express and unequivocal consent to share your Personal Data with these Third Parties;
Or enter into Data Transfer agreements that comply, at a minimum, with the standard contractual clauses adopted by the European Commission;
Or ensure that these Third Parties located in the United States are companies that have adhered to the EU-U.S. Privacy Shield and are registered as such with the U.S. authorities.
Elmatec is committed to protecting your personal data against any loss, destruction, alteration, unauthorized access, or disclosure.
To this end, Elmatec implements appropriate technical and organizational measures, taking into account the nature of the data and the risks involved in its processing, to preserve the security and confidentiality of your Personal Data and, in particular, to prevent it from being distorted, damaged, or accessed by unauthorized third parties.
These measures may include practices such as limited access to data by personnel in departments authorized to access it due to their duties, contractual guarantees in the event of the use of an external service provider, privacy impact assessments, regular reviews of our privacy practices and policies, and/or physical and/or logical security measures (secure access, authentication procedures, backup copies, antivirus software, firewalls, etc.).
Elmatec’s services are not intended for minors. Therefore, we do not knowingly collect or process personal data relating to minors.
In the event that we become aware of the collection of personal data from minors without the prior authorization of the holder of parental responsibility, we will take appropriate measures to delete this personal data from our servers and/or those of our service providers.
When you browse the Elmatec website, you may be asked to submit a contact request via the form.
As part of these activities, and based on your consent, which you express by submitting the contact request, Elmatec processes and stores the following Personal Data about you:
To respond to your contact request: the information provided on the form, namely your identity, your professional contact details (see data minimization), and, where applicable, the content of the message, as well as any information communicated subsequently during our exchanges. This data is processed by the department concerned by your request for the time necessary to respond to you.
Depending on your request and the content of our exchanges, the data collected may be used for other purposes, such as managing a quote request; such processing is then subject to the relevant terms and conditions.
We also inform you that we compile anonymous statistics on the traffic on the Elmatec website, which do not allow us to identify you.
Elmatec collects and uses the identification data and professional contact details of contact persons for prospects and customers, including publicly available data available on the internet, for the purpose of promoting Elmatec’s services.
This processing is based on Elmatec’s legitimate interest in promoting its activities to professional profiles likely to be interested in Elmatec’s services and products.
In the event of indirect collection of your data for marketing purposes, including data available on the internet, Elmatec will inform you of the intended use and your right to object to the processing of your data for marketing purposes upon the first communication, and in any event within one month of data collection.
Elmatec also processes your personal data when:
You request a quote for services, via the contact form on the website or directly by telephone from the sales department,
Your company enters into a contract with Elmatec as a customer, service provider, or partner.
In this context, Elmatec will collect information relating to:
The contact(s) indicated to Elmatec, such as the contact indicated on the contact form, the main contact for the contract, the billing contact, and any other person (last name, first name, professional email address, professional telephone number, position, and all information contained in the exchanges)
The signatory(ies) of the contract: last name, first name, position, signature,
This data is intended, as needed, for employees responsible for monitoring the commercial relationship and/or partnership, accounting/invoicing, and employees of the departments involved in the request and/or the contract.
They are collected and stored:
For quote requests that do not result in the conclusion of a contract: the time required to review and follow up on the request + one (1) year after the request is closed (or the last contact, if applicable),
For contracts and to execute the contract: the duration of the contractual relationship,
To meet our legitimate interest in ensuring the protection and defense of our rights in the event of litigation, for five (5) years following the end of the contractual relationship.
In accordance with current regulations, you have the right to access and correct your personal data, request its deletion (right to be forgotten), object to its processing, and request its limitation or portability, where applicable, subject to any legitimate reasons Elmatec may have to retain your data.
When you exercise your rights, our Data Protection Officer processes your personal data for the purpose of handling your request (title, first name, last name, copy of identity document, nature of the request, response provided). These data are retained for a period of three (3) years, except for the copy of your identity document, which is retained for one (1) year.
You can exercise these rights or ask any questions related to the management of your personal data by contacting: info@elmatec.fr
In case of reasonable doubt regarding the requester’s identity, proof of identity may be requested.
You also have the right to contact the Commission Nationale de l’Informatique et des Libertés (CNIL) for any complaint regarding how Elmatec collects and processes your data:
3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07 – France.
Our website, www.elmatec.fr, uses cookies.
A “cookie” is a small text file that may be stored in a dedicated space on your device’s hard drive (computer, tablet, smartphone, etc.) when you visit the website. A cookie allows its issuer (us or our analytics providers) to identify and recognize the device on which it is stored, for the duration of the cookie’s validity or storage (maximum 13 months).
Our website uses two types of cookies:
We do not use cookies for commercial purposes such as retargeting.
Cookie settings can also be managed directly via your Internet browser. Depending on your browser, you can either automatically refuse all cookies or authorize them on a case-by-case basis. For more information on configuring cookies, please consult the CNIL website.
The Elmatec website may contain links to social media platforms operated by individuals or organizations over which the company has no control.
As such, Elmatec cannot be held responsible for how your data is stored or used on third-party servers.
We advise you to review the applicable Privacy Policy of each third-party website you access via our website to understand how your personal data will be used.
Elmatec may modify this Privacy Policy as needed.
We will ensure you are informed of any changes through a special notice on our website.
